Frequently Asked Questions

ORDER

How secure is my personal information?

Belanger Books adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

You can cancel your order within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. 

SHIPPING

Do you ship internationally?

Yes!  We ship to most countries. Just be sure to check that the items you are ordering will clear customs in your country.

We choose USPS, UPS, DHL and other shipping carriers worldwide. We will select the best carrier for specific countries to make sure your package arrives in time.

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days.

Our average shipping time is 7-20 business days depending on your location. 

United States, Canada, United Kingdom, Australia, and New Zealand: 7-20 business days.

European countries: 7-25 business days.

Asian countries: 7-25 business days.

Rest of the world: 7-30 business days.

DELIVERY

Are all my items shipped together?
It depends on the products you ordered.
We will send all of your items together if possible.

RETURNS

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 15 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.